Municipality Request System
Create your own internet request forms, assign the requests to staff and monitor the status of the requests. The public can submit requests using the Internet from the comfort of their home. Effectively managing requests will help increase overall operating efficiency |
MuniRequest is a web-based “request management” tool that can provide a service to the public at an affordable cost, This system can save time and money, make the municipality services more efficient, and improve customer services. MuniRequest will allow the public to assist in discovering areas of improvement. This will allow the municipality to have a centralized database of all the requests received through any means of communication (Internet, phone or mail). Your supervisors can assign priorities to these requests and then assign the request to the appropriate staff, all with a minimum of time commitment. Staff can review their specific requests, based on the assigned priorities, to determine a work plan for the day. Having a database of these requests will allow the municipality to report on the areas of most activity.
Managing Requests from the Internet
Take advantage of the Internet to obtain feedback from the public with your
own specifically designed forms. Your public expects a high level of responsiveness
to meet their needs. You can ask for specific information that you require to
be responsive to the public needs. A management tool like MuniRequest can easily
track these requests.
Getting the most from the Internet at
a reasonable cost
Online Communication Management is an important topic for Municipalities.
It must be accomplished with least amount of cost and least amount of time commitment.
A centralized database of requests would allow for tracking and reporting what
the public is concerned about. This creates a need to design custom forms to
capture this information, forms that vary from department to department, forms
that vary within each department. An effective way to create these forms is
necessary in order to capture the information the municipality needs. Once captured,
there is a need to review, assign priority, and delegate to the correct staff
member in a timely fashion. Staff need to easily review what is expected of
them as a result of these requests. This streamlined process will help the municipality
respond quickly and accurately to each request. MuniRequest is a powerful management
tool that provides a centralized database and robust reporting capabilities.
The municipality designs and creates the forms, assigns the requests, monitors
the progression of the requests and reports back to the public
